How to reach us
- Email: contact@llcsiriusdigital.com — monitored on business days.
- Postal address: Sirius Digital LLC, 150 Washington Avenue, Suite 201, Santa Fe, NM 87501, United States.
Response times
We reply to any email received on a business day within 24 hours. Messages that arrive at the weekend or on a United States public holiday are answered on the next business day. Email is our only support channel — it leaves a written record of what was asked and what was answered, which protects both sides.
What to include
To locate an order we need very little. Please send us:
- the email address used at the time of purchase;
- the date of the charge;
- the amount charged, and the descriptor as it appears on your statement, if you have it.
An order number is helpful but not required — the email address and the date are normally enough. Please do not send card numbers, full bank details or copies of identity documents by email. We never need them, and we will never ask for them.
Common requests
I did not receive my access
Check the spam or promotions folder first, then write to us. We can resend the credentials or provision the account manually, usually within the same business day.
I want a refund
Write to us within the refund window that applies to your purchase and say that you would like a refund. No explanation is required. See the Refund Policy for the window and the processing time.
I do not recognise a charge
Send us the amount and the date and we will identify it. If the purchase was not authorised by you, we will refund it. Contacting us is faster than raising a dispute with your bank, and it gets your money back sooner.
I want my data deleted
Write to us from the address on the account. See the Privacy Policy for what we hold and how deletion is handled.